b) Complete bus networks in provinces; synchronize various bus routes such as minibus routes, bus routes along radial roads and ring roads for transport of students.

c) Operate several pilot bus routes crossing urban complexes of provinces neighboring on Hanoi and Ho Chi Minh for the purpose of replacement of fixed transport routes (provincial and inter-provincial routes).

d)Establish bus routes connecting province/city centers to all class- II airports, train and bus stations or higher.

dd) Establish intermediate bus stops in large cities connecting ring roads with radial roads, urban rails and bus networks.

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g) Facilitate the access to bus services of passengers including persons with disabilities by installing priority signals, traffic sign, footbridges, and parking lots at bus stops, lounges, intermediate bus stops and terminals.

2. Publishing of information about bus services

a) Set up websites providing schedule and information of bus services in all provinces where bus networks have.

b) Increase the number of billboards and electrical systems providing related information on buses, terminals, bus stops and lounges.

c) Develop relevant software compatible with by various devices (laptops, smart phones, tablets, etc.).

d) Encourage carriers to develop their own corporate identity (bus color, logo, uniform, etc.).

3. Assistance in bus services

a) Ensure that 100% provinces provide bus fare subsidies to prioritized entities under regulations of laws.

b) Introduce policies on assistance in bus services (subsidies, preferential interest rates, investment in bus infrastructures, etc.) according to provincial budgets.

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4. Improvement of convenience of bus services

a) Gradually replace old means of transport towards lowering the average age of buses, prioritize those running on green fuel and provide sufficient aids for the disabled.

b) Prioritize bus service and BRT and reduce repeated bus routes.

c) Arrange bus schedules according to bus routes and passengers’ demand in specific areas and ensure that the bus schedule is strictly applied.

d) Apply smart ticketing systems; diversify ticketing methods (direct, electric and mobile ticketing, etc.) and types of tickets according passengers’ demand.

dd) Increase the number of buses having wireless systems and sound notification systems.

e) Increase the number of lounges at bus stops.

5. Traffic safety and security

a) Equip cameras at 100% intermediate bus stops and means of transport

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c) Increase the number of bus stops that are separated from traffic lanes.

6. Personnel training and development

a) Improve personnel’s qualifications specialized in management, operation and coordination of bus services; compile training programs; enhance managerial officers and operators’ qualifications.

b) Provide training courses and organize seminars for experience exchange and improvement of knowledge and qualifications of staff.

c) Regularly provide training courses in customer services, bus maintenance and fuel efficiency for drivers, ticket sellers and those who directly contact with passengers.

7. Concentration on management activities

a) Develop technical standards and regulations on bus infrastructures and quality of bus service.

b) Establish organizations specialized in managing and operating bus service in large cities.

c) Monitor and manage the quality of bus services through modern surveillance devices (cameras, monitoring devices) and take delivery of passengers’ feedbacks for inspection, detection and settlement of violations.

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dd) Construct urban complexes and shopping malls in combination with bus infrastructures.

IV.IMPLEMENTATION

1. Responsibilities of affiliates of the Ministry of Transport

a) Every Department of Transport shall:

- Take charge of and cooperate with Department of Legal Affairs, relevant agencies and regulatory authorities to make amendment and supplement to Circular and Decree concerning bus services

- Take charge of and cooperate with the Directorate for Roads of Vietnam to direct Department of Transport in implementation of regulations and assistance policies on operation and development of bus services.

- Inspect and expedite executing authorities to implement this Decision and submit annual report

b) Every Department of Science and Technology shall take charge of compilation and completion of technical standards and regulations on operation of bus services.

c) Every Department of Planning and Investment shall take charge of giving advices about mobilization of domestic and overseas sources of finance to fund for local bus networks to the Ministry of Transport.

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- Intensify inspection of compliance with regulations on bus services.

- Review and arrange bus stops along national highways according to the plan requirement.

- Cooperate with the Department of Science and Technology to compile technical standards and regulations on bus services.

dd) The Transport Development and Strategy Institute shall cooperate with the Departments of Science and Technology to compile technical standards and regulations on bus services.

2. Every Department of Transport of provinces shall

a) Submit the planning for development of public transport bus networks to the People’s Committee of the province for approval under the Decision No.280/QD-TTg on approval for development of public transport bus services for the period 2012 - 2020 dated March 08, 2012 by the Prime Minister

b) Focus on management of bus services, compile plans and measures for enhancement of quality of bus services in accordance with this Decision, and submit reports to the People's Committee of the province and Ministry of Transport.

c) Draw up plans for application of particular means for operation of bus transport services, submit such plans to the People's Committee of the province and Ministry of Transport .The People's Committee of the province and Ministry of Transport shall transfer such plans to the Prime Minister to review for approval.

d) Punctually submit proposals for incentive policies for bus passengers and bus carriers within the province to the People’s Committee of the province for approval.

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3. Reporting regime

a) Every Department of Transport shall submit reports on plan implementation to the Ministry of Transport and People’s Committee of the province by January 01, 2017.

b) Every affiliate of the Ministry and Department of Transport shall annually submit a progress report to the Ministry of Transport and People’s Committee of the province on December of every year.

Article 2.This Decision enters into force from the date on which it is signed.

Article 3. The Chief of the Ministry Office, Ministerial Chief Inspectors, Directors, Director General of the Directorate for Roads of Vietnam, Heads of affiliates of the Ministry of Transport, Directors of the Departments of Transport of provinces and relevant entities shall be responsible for implementation of this Decision./.

MINISTER




Truong Quang Nghia

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