- 1Decree of Government No.90/2002/ND-CP of November 11, 2002 defining the functions, tasks, powers and organizational structure of The Ministry of Post and Telecommunications
- 2Decree of Government No.157/2004/ND-CP of August 18, 2004 detailing the implementation of a number of articles of The Ordinance on Post and Telecommunications
- 3Decree of Government No.160/2004/ND-CP of September 3, 2004 detailing the implementation of a number of articles on telecommunications of the post and telecommunications ordinance
- 4Decree No. 179/2004/ND-CP of October 21, 2004, providing for state management over product and goods quality
- 5Decision No. 190/2004/QD-TTg of November 8, 2004 on management of courier services
- 6Ordinance No. 43/2002/PL-UBTVQH10 of May 05th, 2002, on post and telecommunication.
THE MINISTRY OF POST AND TELECOMMUNICATIONS | SOCIALIST REPUBLIC OF VIET NAM |
No. 33/2006/QD-BBCVT | Hanoi, September 06, 2006 |
PROMULGATING THE REGULATION ON MANAGEMENT OF THE QUALITY OF POST AND TELECOMMUNICATIONS SERVICES
THE MINISTER OF POST AND TELEMATICS
Pursuant to the May 25, 2002 Ordinance on Post and Telecommunications;
Pursuant to the Govemment's Decree No. 90/20021 ND-CP of November 11, 2002, defining the functions, tasks, powers and organizational structure of the Ministry of Post and Telematics;
Pursuant to the Government's Decree No. 157/ 2004/ND-CP of August 18, 2004, detailing the implementation of a number of articles of the Ordinance on Post and Telecommunications regarding post;
Pursuant to the Government's Decree No. 160/ 2004/ND-CP of September 3, 2004, detailing the implementation of a number of articles of the Ordinance on Post and Telecommunications regarding telecommunications;
Pursuant to the Government's Decree No. 179/ 2004/ND-CP of October 21, 2004, providing for the state management of the quality of products and goods;
Pursuant to the Prime Minister's Decision No. 190/ 2004/QD- TTg of November 8, 2004, on management of delivery services;
Considering Report No. 28/QLCL-CLDV of August 24, 2006, of the director of the Department for Management of the Quality of Post, Telecommunications and Information Technology;
At the proposal of the director of the Science and Technology Department,
DECIDES:
Article 2.- This Decision shall take effect 15 days after its publication in "CONG BAO"
This Decision replaces Decision No. 176/2003/QDBBCVT of November 10, 2003, of the Minister of Post and Telematics.
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MINISTER OF POST AND TELEMATICS
Do Trung Ta
ON MANAGEMENT OF THE QUALITY OF POST AND TELECOMMUNICATIONS SERVICES
(Promulgated together with Decision No. 33/2006/QD-BBCVT of September 6, 2006, of the Minister of Post and Telematics)
Article 1.- Governing scope and application subjects:
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2. This document applies to organizations and individuals involved in the provision and use of post and telecommunications services in Vietnam.
1. Announcing the quality of post and telecommunications services.
2. Reporting on the quality of post and telecommunications services.
3. Inspecting the quality of post and telecommunications services.
4. Monitoring the quality of post and telecommunications services.
5. Publicizing information on the quality of post and telecommunications services.
6. Inspecting, handling violations and settling complaints and denunciations about the quality of post and telecommunications services.
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2. Standards promulgated or announced by the Ministry of Post and Telematics for compulsory application.
3. Standards voluntarily applied by enterprises to the announced quality of their post and telecommunications services.
1. The Department for Management of the Quality of Post, Telecommunications and Information Technology under the Ministry of Post and Telematics shall be in charge of the state management of the quality of post and telecommunications services throughout the country.
2. Provincial/municipal Post and Telematics Services shall perform the state management of the quality of post and telecommunications services in localities under their respective management according to their assigned functions, tasks and jobs.
1. To strictly abide by the provisions on management of the quality of post and telecommunications services of this document and relevant legal documents.
2. To ensure and maintain the quality of services according to the announced standards. To regularly inspect and monitor the quality of services they provide. In case of incidents or detecting that the quality of services is not up to the announced standards, to immediately apply measures in order to ensure the quality of such services.
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4. To be accountable for the quality of services provided by their agents according to the provisions of law.
1. Strictly abide by the provisions on management of the quality of post and telecommunications services of this document and relevant legal documents.
2. Ensure the quality of services as agreed upon in agency contracts, for post, delivery and express delivery service agents.
3. Ensure the quality of services according to the service quality standards already announced by the licensed enterprises (specified in Article 8 of this document), for commissioned telecommunications service agents.
4. Take responsibility for the quality of services they provide, for telecommunications service subagents.
ANNOUNCEMENT OF THE QUALITY OF POST AND TELECOMMUNICATIONS SERVICES
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2. Announce the quality of post and telecommunications services other than those defined in Clause 1 of this Article according to the quality standards they voluntarily apply.
1. Licensed enterprises shall send dossiers for announcement of the quality of post and telecommunications services to the Department for Management of the Quality of Post, Telecommunications and Information Technology. Such a dossier shall comprise a copy of the service provision license; an official letter on announcement of the quality of post and telecommunications services (made according to a set form); a notice of the quality of post and telecommunications services (made according to a set form); and a list of post and telecommunications service quality standards (made according to a set form).
2. Within five (05) working days after their valid dossiers are accepted, enterprises shall be granted notices of the acceptance of announcement of the quality of post and telecommunications services (made according to a set form).
3. After being granted notices of the acceptance of announcement of the quality of post and telecommunications services, licensed enterprises shall have to:
a/ Announce notices of the quality of post and telecommunications services and the list of post and telecommunications service quality standards on their websites;
b/ Post up notices of the quality of post and telecommunications services and lists of post and telecommunications service quality standards at easyto-read places in all transaction offices.
Article 11.- Time limit for quality announcement:
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2. With regard to public post services, post enterprises shall have to complete the qualityannouncement procedures prescribed in Article 9 of this document within sixty (60) days after the
compulsory standards promulgated or announced by the Ministry of Post and Telematics take effect.
3. With regard to post and telecommunications services other than those stipulated in Clauses 1 and 2 of this Article, licensed enterprises shall have to complete the announcement of the quality of post and telecommunications services within sixty (60) days after this document takes effect or after they start to provide services.
REPORTING ON QUALITY OF POST AND TELECOMMUNICATIONS SERVICES
Article 13.- Periodical reports
The Department for Management of the Quality of Post, Telecommunications and Information Technology shall promulgate forms of periodical reports on the quality of post and telecommunications services. Licensed enterprises shall have to periodically report to the Ministry of Post and Telematics on the quality of telecommunications services on the list of those subject to quality management, and of public post services strictly according to the promulgated forms.
1. With regard to telecommunications services on the list of those subject to quality management, within the first twenty (20) days of each quarter, licensed enterprises shall have to report on the actual quality of telecommunications services they provide in the preceding quarter. Such a report must include all data on the actual quality of telecommunications services in each province or centrally-run city where licensed enterprises provide services.
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Article 14.- Extraordinary reports
1. Licensed enterprises shall, upon request, have to report to the Department for Management of the Quality of Post, Telecommunications and Information Technology on the actual quality of post and telecommunications services they provide.
2. Enterprises attached to licensed enterprises and agents in localities managed by provincial/municipal Post and Telecommunications Services shall, upon request, have to report to the latter on the actual quality of services they provide.
3. In case of incidents which disrupt the use of services in one or many provinces or cities or in the inter-provincial, inter-network or international direction for two (02) hours or more, within three (03) working days after the occurrence of such incidents, licensed enterprises shall have to report in writing on the causes, extent of impact and remedy of incidents to the Department for Management of the Quality of Post, Telecommunications and Information Technology and the provincial/municipal Post and Telecommunications Services in charge of the localities where the incidents occur.
INSPECTION OF QUALITY OF POST AND TELECOMMUNICATIONS SERVICES
Section 1. INSPECTION BY STATE MANAGEMENT AGENCIES
Article 16.- Planned inspection:
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2. Inspection shall include inspection of the observance of regulations on management of the quality of post and telecommunications services; measurement and evaluation of all service quality according to the compulsory standards.
3. Before conducting inspection, the Department for Management of the Quality of Post, Telecommunications and Information Technology shall issue a decision on inspection contents and schedule and send it to concerned enterprises at least seven (07) working days before inspection.
Article 17.- Extraordinary inspection
1. When necessary, the Ministry of Post and Telematics or the Department for Management of the
Quality of Post, Telecommunications and Information Technology shall decide to conduct extraordinary inspection of the quality of post and telecommunications services; provincial/municipal Post and Telematics Services shall decide to conduct extraordinary inspection of enterprises attached to licensed enterprises as well as agents providing post and telecommunications services in localities under their management.
2. Extraordinary inspection by the Ministry of Post and Telematics or the Department for Management of the Quality of Post, Telecommunications and Information Technology shall include inspection of the observance of regulations on management of the quality of post and telecommunications services; measurement and evaluation of service quality according to standards announced by licensed enterprises.
3. Extraordinary inspection by provincial/municipal Post and Telematics Services shall include inspection of the implementation of regulations on management of the quality of post and telecommunications services; evaluation of service quality standards announced by licensed enterprises according to their voluntarily applicable standards. Where provincial/municipal Post and Telematics Services deem that an extraordinary inspection requires measurement, they shall send a written request to the Department for Management of the Quality of Post, Telecommunications and Information Technology for decision.
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1. Leaders of inspected enterprises or authorized persons prescribed by law shall have to work with inspection teams during the inSpection process and create favorable conditions for inspection.
2. To prepare all contents, documents, data and necessary facilities for measurement and inspection; take responsibility for the accuracy of data and documents; explain and supply data and documents at the request of inspection teams.
3. To provide free of charge post and telecommunications services in service of quality measurement and inspection.
4. To immediately take measures to overcome shortcomings in terms of the quality of post and telecommunications services at the request of inspection teams.
5. To pay measurement expenses according to regulations of competent state agencies.
Section 2. INSPECTION BY ENTERPRISES
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MONITORING OF THE QUALITY OF POST AND TELECOMMUNICATIONS SERVICES
Section 1. MONITORING BY STATE MANAGEMENT AGENCIES
Article 25.- Modes of monitoring the quality 6f post and telecommunications services:
1. Monitoring by special-use measuring devices: applicable to technical service quality standards.
2. Monitoring by other modes: applicable to quality standards of services.
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If detecting cases where service quality standards are not up to those announced by enterprises, monitoring units shall report them to competent agencies for handling in accordance with the provisions of law.
Section 2. MONITORING BY ENTERPRISES
The monitoring of post and telecommunications service quality standards must comply with the determination methods mentioned in compulsory standards.
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PUBLICATION OF INFORMATION ON QUALITY OF POST AND TELECOMMUNICATIONS SERVICES
Article 36.- Information to be publicized include:
1. Post and telecommunications service quality and post and telecommunications service quality standards already announced by licensed enterprises.
2. The observance of the reporting regime and quality standards reported by licensed enterprises.
3. The results of inspection and monitoring of the quality of post and telecommunications services by competent state agencies.
INSPECTION, HANDLING OF VIOLATIONS AND SETTLEMENT OF COMPLAINTS AND DENUNCIATIONS
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ORGANIZATION OF IMPLEMENTATION
1. To assume the prime responsibility for, and guide provincial/municipal Post and Telematics Services and enterprises in, the implementation of this document.
2. To sum up and report to the Ministry of Post and Telematics on the management of the quality of post and telecommunications services.
3. To study and propose to the Ministry of Post and Telematics issues related to the management of the quality of post and telecommunications services.
Article 41.- Provincial/municipal Post and Telematics Services
1. To perform the management of the quality of post and telecommunications services in localities under their management according to their assigned functions, tasks and contents.
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3. In January every year, to sum up and send reports on the management of the quality of post and telecommunications services in localities in the previous year to the Department for Management of the Quality of Post, Telecommunications and Information Technology.
4. To detect and report problems on the quality of services in localities to the Ministry of Post and Telematics and propose measures to handle them.
- 1Decision No. 190/2004/QD-TTg of November 8, 2004 on management of courier services
- 2Decree No. 179/2004/ND-CP of October 21, 2004, providing for state management over product and goods quality
- 3Decree of Government No.160/2004/ND-CP of September 3, 2004 detailing the implementation of a number of articles on telecommunications of the post and telecommunications ordinance
- 4Decree of Government No.157/2004/ND-CP of August 18, 2004 detailing the implementation of a number of articles of The Ordinance on Post and Telecommunications
- 5Ordinance No. 43/2002/PL-UBTVQH10 of May 05th, 2002, on post and telecommunication.
Decision No. 33/2006/QD-BBCVT of September 06, 2006, promulgating the regulation on management of the quality of post and telecommunications services
- Số hiệu: 33/2006/QD-BBCVT
- Loại văn bản: Quyết định
- Ngày ban hành: 06/09/2006
- Nơi ban hành: Bộ Bưu chính, Viễn thông
- Người ký: Đỗ Trung Tá
- Ngày công báo: Đang cập nhật
- Số công báo: Đang cập nhật
- Ngày hiệu lực: 07/10/2006
- Ngày hết hiệu lực: 10/05/2013
- Tình trạng hiệu lực: Hết hiệu lực